na INLIS000000000038802 ind 0010-0417021283 Crisis Public Relations : Strategi PR Menghadapi Krisis, Mengelola Isu, Membangun Citra, dan Reputasi Perusahaan Nova, Firsan Jakarta : Rajawali Press 2011 978-979-769-346-6 659.2 Nov c-1 659.2 PUBLIC RELATIONS 778111211